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NEED ASSISTANCE?

 

+49 176-32637829

info@darkdirndl.com

 

© 2019 by DarkDirndl - the art of dressmaking

CUSTOMER CARE

As a client you are not only literally he center of our daily business. We are happy to help and support and eager to receive your feedback and wishes.

Have any questions or concerns? 

We’re always ready to help!

 

 

Call us at

0049-176-32637829

or send us an email to:

info@darkdirndl.com

FAQ

Do you provide International delivery?

 

Yes we do! We ship world-wide. You will be able to choose your country during the order process and the shipping costs will be displayed quite transparent before you finally buy our lovely products.

What is your returns policy?

 

Our return policy is only valid for ready made goods - any custom made goods are excluded. You have the right to withdraw from the contract for ready-made goods within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last partial shipment or the last piece. To exercise your right of withdrawal, send in written from your statement via e.g. letter sent, fax or e-mail about your decision to: DarkDirndl - The Shop/Dr. Nicole Friedersdorf/Schlosssgasse 23/62667 Nidda. In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period. If you withdraw from this contract, you neeed to send back the good on your costs and as soon as we have recived the goods we will send back all the payments we have received from you, including delivery charges immediately and no later than fourteen days from the day on which the notification of your cancellation of this contract has been received by us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We may refuse to repay you until we have the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You bear the immediate costs of returning the goods. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functionality of the goods.

What are your payment options?

 

We accept the following payment methods Payment in advance If you select the payment method in advance, we will give you our bank details in separate e-mail and deliver the goods after receipt of payment. PayPal In the order process you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or first register, legitimize with your access data and confirm the payment order to us. After placing the order in the shop, we request PayPal to initiate the payment transaction. You'll get more information during the ordering process. The payment transaction will be carried out automatically by PayPal immediately thereafter.

How do you handle data privacy rights?

We collect personal information if you voluntarily provide it to us as part of your order, when contacting us (for example, by contact form or e-mail) or when opening a customer account. The data collected is shown in the respective input forms. We use the information provided by you to process the contract and process your inquiries. After completion of the contract or deletion of your customer account, your data will be blocked for further use and deleted after expiry of the tax and commercial retention periods, unless you have expressly consented to a further use of your data or we reserve the right to use the data is legally permitted and about which we inform you below. The deletion of your customer account is possible at any time and can be done either by a message to the contact option described below or via a designated function in the customer account. Data transfer for fulfillment of the contract To fulfill the contract, we will pass on your data to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. Depending on which payment service provider you select in the order process, we will forward the payment data collected to the payment institution responsible for the payment and any payment service providers commissioned by us to the selected payment service. In part, the selected payment service providers collect these data themselves, as long as you create an account there. In this case, you must log in to the payment service provider with your access data during the ordering process. In this respect, the privacy policy of the respective payment service provider applies. Use of data when signing up for the e-mail newsletter When you subscribe to our newsletter, we use the data required for this purpose or separately from you to regularly send you our e-mail newsletter in accordance with your consent. Unsubscribing from the newsletter is possible at any time and can be done either by a message to the contact option described below or via a dedicated link in the newsletter. Use of Cookies In order to make the visit to our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your device. Some of the cookies we use are deleted after the end of the browser session, ie after closing your browser (so-called session cookies). Other cookies remain on your device and allow us to recognize your browser the next time you visit it (persistent cookies). You can set your browser so that you are informed about the setting of cookies and individually decide on their acceptance or exclude the acceptance of cookies for specific cases or in general. Failure to accept cookies may limit the functionality of our website. Right to information and contact You have the right to free information about the data stored with us about your person as well as a right to correction, blocking or deletion of this data. For questions about the collection, processing or use of your personal data, information, correction, blocking or deletion of data and revocation of granted consent or objection to a particular use of data, please contact us directly via the contact details in our imprint.